Refund and Returns Policy

Effective Date: 30/12/2024

At NOX Host, we strive to provide high-quality hosting and domain services that meet your needs. We understand that circumstances may arise where you need to request a refund. Please review our refund and exchange policy below to understand your rights and limitations.

1. Hosting Refund Policy

• Monthly Hosting Plans:
  Refund requests for monthly hosting plans are eligible within 3 days of purchase. After this period, no refunds will be provided.

• Yearly Hosting Plans:
  Refund requests for yearly hosting plans are eligible within 14 days of purchase. Refunds requested beyond this period will not be honored.

2. Domain Refund Policy

• Domains (Standalone or Included in Hosting Packages):
  Domains are non-refundable under any circumstances.

• Domains with Yearly Hosting Packages:
  If a yearly hosting package includes a domain, the cost of the domain will be deducted from the refund amount. The domain will remain active and available for use until the end of the subscription period.

3. Discount Policy for Refunds

If the client received a discount at the time of purchase and requests a refund, the refund will be for the amount actually paid, even if the discount has since expired.

4. Conditions for Refund

Refunds are only processed under the following conditions:

• The refund request is submitted within the eligible period (3 days for monthly hosting, 14 days for yearly hosting).
• Any included domain costs are deducted from the refund amount for yearly hosting packages.

5. How to Request a Refund

To initiate a refund, please contact our support team at:
Email: support@noxhost.net
Provide the following details:

• Your account details
• Proof of purchase
• Reason for the refund request

6. Refund Processing

Refunds will be processed within 7-10 business days after the request is approved. The refund amount will be credited back to the original payment method.

7. Changes to the Refund Policy

NOX Host reserves the right to modify or update this refund and exchange policy at any time. Changes will be effective immediately upon posting on this page.

Contact Us:
If you have questions about our refund and exchange policy, please contact us at:
Email: support@noxhost.net